Frequently Asked Questions (FAQ) - Customer Relations

Could you send me more information concerning your company? I have met the woman of my dreams through your service. We plan to marry next month. Since she is no longer available she would like to have her profile removed from the site. What is the procedure? You did not reply to my emails? How many women should I write to, to ensure that I get a response? What do I do if I want women to make first contact with me? Many of the women include a phone number as part of their contact information. Should my first contact with them be via telephone? How can I impress women seeking a husband? I don't speak her language/I don't speak her language well, how can I speak with her on the telephone? Can you give any suggestions on writing a letter to the woman? Should I send a return envelope in my letter? I've heard that there is a risk that international postal mail can go missing. Is this true? Should I send money or gifts to a woman with whom I correspond? I tried to send a letter to a woman via an express carrier (FedEx, UPS, etc.). But the express carrier says that her address is not correct/does not exist. What should I do? Customer Relations Could you send me more information concerning your company? You will find our relevant company information here on the MuslimaMatch.com web site. Please read the through the information contained on our site carefully and feel free to ask questions if you do not find the answers you need contained in the text of our site. If you know of a woman who would like to post a profile on MuslimaMatch.com but does not have Internet access or would prefer a print application she can write to us at Box 201 2666 Danforth Avenue Toronto, Ontario Canada M4C 1L7 to receive an application package. I have met the woman of my dreams through your service. We plan to marry next month. Since she is no longer available she would like to have her profile removed from the site. What is the procedure? MashAllah! Alhamdullilah that we were able to help you find your wife. We remove women's profiles as soon as they tell us that they no longer want their profile listed on the site. To notify us, the muslima herself must send us a postal letter or note with her signature on it or an e-mail from the e-mail account she listed in her profile authorizing us to remove her profile. Our policy is only to take action after she contacts us herself directly. We do not accept instructions from anyone except her. This policy protects her privacy and protects her from someone falsely pretending to represent her interests. You did not reply to my emails? We are very conscientious about responding to your messages. We check for your e-mail throughout the day, every day, Monday through Friday, and respond to all of them. Saturdays, Sundays and holidays are not business days. We reply to messages received during the weekend or on holidays on the first following business day. Sometimes it happens that we receive e-mail over a few days from someone, who for some reason (either because of an ISP or e-mail provider problem or faulty settings) can send e-mail to us, but does not seem to get our replies. When it is clear that this is the case, we make a copy of the e-mail correspondence and send it to him via postal mail. Attention AOL subscribers: If you do not get a message from us that you have been expecting, please check the filter settings on your e-mail account. Apparently these can easily be made so restrictive that they filter out important communications as well as spam. How many women should I write to, to ensure that I get a response? Marriage, as we've said before, is a serious proposition and your purpose here should be to find the woman you wish to marry not simply to contact as many women as possible. That said, it is a good idea to choose more than one woman with whom you think you might be compatible. That way you increase your chances of making a match and also take advantage of the fact that our prices for individual addresses fall as you order more addresses (see our Pricing page). What do I do if I want women to make first contact with me? If you are interested in having women contact you, you should take advantage of our MuslimaMatch.com Plus service. With MuslimaMatch.com Plus, you will be able to post a personal profile that will be distributed to MuslimaMatch.com's female clients. If they find you compatible they can then use this information to contact you. Other benefits of the MuslimaMatch.com Plus service are unlimited monthly access to women's contact information, first access to new female profiles, personalized matchmaking service, discounts on MuslimaMatch.com events, and special offers from our partners. Click here to find out more about MuslimaMatch.com Plus. Many of the women include a phone number as part of their contact information. Should my first contact with them be via telephone? DO NOT CALL A WOMAN WITHOUT INTRODUCING YOURSELF THROUGH POSTAL OR E-MAIL FIRST. The first time you contact one of the women we recommend you do it via postal mail or an extensive e-mail. Receiving a phone call out of the blue from a strange man is not only frightening and disorienting for the woman (and her family members or roommates, if she does not live alone) but is a sure way to create a bad impression. It is best to write her first to tell her about yourself. You can ask her in this letter or in a subsequent letter whether it is alright to call her on the telephone. If she is interested in having you call, ask her to suggest a good time for your call so that your call will not disrupt her home or work life. Let her tell you what forms of contact are appropriate and acceptable. How can I impress women seeking a husband? If you wish to form a lasting, happy marriage your emphasis should not be on "impressing" any of the women who post on MuslimaMatch.com. Your focus should be instead on presenting the best truthful picture of who you are and what you are looking for in a wife and marriage. Tell her about the people and things that are most important to you. Let her know about your ideal marital roles and relationship. Tell her about your goals for the future. Talk about your values, beliefs and politics. If she is the one for you, insh'Allah, the similarities in your views and expectations/plans for the future will appeal to her. I don't speak her language/I don't speak her language well, how can I speak with her on the telephone? If you are determined to surmount the language barrier, the best and most reliable commercial way to do so is through AT&T's language line service. This 24 hour 7 day a week service provides over-the-phone interpretation (via a 3 way conference call between the woman, you, and the translating operator) between English and more than 150 languages. No special appointment is necessary and you do not have to live in the United States to access the service. It can, however, be costly and you must have a major credit card to pay for the call. The cost can be as much as $4.50 per minute, plus an additional service charge per connected call. The AT&T language line phone number is (800) 528-5888 within the United States and Canada and 1-831-648-5871 from all other countries. You can get their current pricing when you call. Another option is to enlist the help of a friend or family member who speaks the woman's language to help you communicate with her. Can you give any suggestions on writing a letter to the woman? Please see our letter writing tips section. Should I send a return envelope in my letter? If you would like to do so, you certainly can. For women who live outside of your country you might want to enclose an IRC (International Reply Coupon) with your letter. But these steps are purely optional. I've heard that there is a risk that international postal mail can go missing. Is this true? There is always a risk that your letter/package will be lost or stolen when you send mail internationally. Postal service is not consistent around the world. As such, some mail will be misplaced, opened by postal workers, or just never delivered, so don't just give up if a woman you write to fails to reply the first time around. If you're serious about her, be persistent. You may also want to use registered mail/post (a slightly more expensive option) to guarantee that she will receive your letters. Should I send money or gifts to a woman with whom I correspond? Whether you send money or gifts is of course entirely up to you; however, we recommend that you do not. The goal of MuslimaMatch.com is to bring together Muslim men and women for marriage. Our service is not designed for idle correspondence or gift-giving. If the woman with whom you are corresponding is really interested in you and in marriage her focus will not be on receiving money or gifts from you. If you are corresponding with her via postal mail and want to help with the cost of postage, we suggest that you send stamps or International Reply Coupons (available through your local post office) that she can exchange for stamps instead of sending cash. Please let us know if any of the women you contact via MuslimaMatch.com ask you for money. We have zero tolerance for this kind of behavior and will promptly remove their profiles. I tried to send a letter to a woman via an express carrier (FedEx, UPS, etc.). But the express carrier says that her address is not correct/does not exist. What should I do? We can certainly check the woman's contact address to make sure that it is correct. If it is not correct (we will need the specifics of your order to check), you will be entitled to a replacement address free of charge. However, we have found that it is better for you (and less costly) to send your international correspondence via regular or registered postal mail. Local postal workers are often more aware of their areas and of hard-to-find locations than the express carriers' staff. Plus, commercial express carriers and delivery services are notorious for only servicing those areas where they can make the most profit (e.g. centralized business areas and downtown cores. They may refuse to cover or claim to not know about addresses in (even large, well-known) residential and rural areas. The local postal service will not have such reservations.